Articles on: Order Delivery

Did not receive my tree. Tracking shows delivered.

In the case that your tracking confirmation shows your tree as delivered, and you have not received your tree.
We ask you to call the carrier (usually FedEx) 800-463-3339 immediately and request to verify the delivery of your package.

As per our terms of service, we are not responsible for stolen trees. However you have the option of filing an insurance claim with the carrier.

To file a claim with FedEx for a lost or stolen tree, please visit the link

Updated on: 04/27/2021

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