Articles on: Order Delivery

I received the incorrect tree

We have internal controls to ensure we ship the correct tree with every order we process. However, the trees are handled by humans in the nursery and in the packing area, and a mistake is possible. If you feel you receive the incorrect tree, please follow the steps below...

Take a picture of the tree

Take a picture of the yellow tag of the tree (some trees do not have a tag)

Take note of your order number

Send an email to the address:, include the pictures and an explanation of why you believe you have received the incorrect tree

Keep in mind that sometimes we recycle the plastic pots and they may have written on them the name of another tree. We apologize for the confusion this may cause, but it is the nature of the growing trees, especially when the trees come from different farms.

Updated on: 04/27/2021

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