Restocking Fee. Is there a fee for returning the tree?

Everglades Farm Restocking Fee Policy:

Thank you for choosing Everglades.Farm for your tree purchase. We strive to provide our customers with the best customer service experience. In the event that you decide to return a tree in good condition, a 25% restocking fee applies. This policy is to cover partially the associated costs of the return. Please review the following policy details:

A 25% restocking fee applies for returns. Subject to approval and based on the below terms:

Eligibility for Return:

- We must provide the customer a return authorization via email
- The tree must be returned within 7 days after you received the tree
- Any damages to the tree must be reported within 48 hours of the tree arriving to its ship to destination
- While the tree is in your possession, the tree must be cared for with adequate irrigation and sun exposure
- The tree must be in its original condition, undamaged
- The tree must be returned in its original packaging, or a similar box
- Trees that have suffered cold-weather damage do not qualify for a return

Restocking Fee:
- A restocking fee of 25% will be deducted from the refund amount. This fee is intended to cover the costs associated with processing the return, inspecting the tree, and restocking it for resale.
- The restocking fee is calculated based on the original purchase price of the tree.

Return Process:
- To initiate a return, please contact our customer service team either by phone or email, providing your order details and reason for return.
- Upon approval, we will provide you with a paid return label via email, which you can use to ship the tree back to us.
- Please note that the return label covers the shipping cost, but it does not include a new shipping box. You are responsible for packaging the tree securely using the original box or suitable packaging materials.
-- The shipping label provided can only be based on the original ship to address provided in the order confirmation
-- Customer is responsible for delivering the tree to the carrier pick up location. The tree must be properly packaged and labeled.

Refund Process:
- Once we receive the returned tree and verify its condition, we will process the refund.
- The refund will be issued using the original payment method, minus the 25% restocking fee.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
- Original shipping charges are not refundable

- This restocking fee policy does not apply to trees that arrived damaged or defective. For such cases, please refer to our separate policy on damaged or defective items.

By purchasing a tree from Evergaldes.Farm , you agree to comply with this 25% restocking fee policy. We understand that returning a tree is a decision that may arise due to various reasons, and we aim to facilitate the process while covering some of the associated costs. If you have any questions or concerns regarding this policy, please contact our customer service team, and we will be happy to assist you.

Updated on: 06/13/2023

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