Articles on: Order Delivery

Tree arrived in bad condition or damaged

Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below within 48 hours of receiving the tree.

Take pictures of the tree and the outside of the box
please submit pictures of the entire tree, not just the affected branches
Send the pictures to the address
Please include your order number in your email
Unpack the tree and water the tree every day

Keep the original box, in case we ask you to ship the tree back to us

Do not plant your tree on the ground, as this voids our warranty
If your tree is not looking healthy and you plant on the ground, the tree will suffer even more. This voids the warranty.
Nurse the tree for 10-15 days to allow it to recover

If you follow the steps above, and your tree does not recover and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.

Our Warranty:
Our warranty only covers the tree arriving alive and in fair condition.

Updated on: 06/21/2021

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