From time to time, usually due to extreme weather events, a package delivery is temporarily delayed. Unfortunately in these cases, we have to wait until FedEx provides a final status on the location of the box.

Our warranty will still apply, and if your tree is not delivered or it arrives dead, a replacement or credit will be issued.

FedEx Delayed Delivery of Exception Code

What is a status exception code? - Source: www.FedEx.com

What is a status exception code?
An exception occurs when a package is temporarily delayed while in transit. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. The status exception explains the most recent exception in the scan activity section.

The term "PMX" refers to a p.m. exception, when a shipment is returned to a delivery station for the night because it was undeliverable during the courier's route. Such a delivery exception may occur because the package was incorrectly addressed, a recipient was unavailable, etc. In many cases, delivery is re-attempted the next day.

If more than two weeks have gone by, and the tracking details of your package are still showing the exception message, reach out to us again via email service@everglades.farm so we can provide a resolution to the delayed in delivery. In most cases, we reship the tree and we file an insurance claim with FedEx. However, FedEx asks that we allow two weeks to file the insurance claim.

How long can your tree survive in the box?
In some cases, we have seen the trees survive for up to two weeks, since we may apply a wetting agent to the soil to preserve and extend the moisture inside the container.
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