What is the return process?

Nursery stock cannot be returned without our authorization by email. Once a tree has been planted, it cannot be returned. Claims for receiving damaged or unhealthy trees may not be authorized after 48 hours or you receiving the tree. Please water the tree every day while in your possession.

Once a return has been approved, it maybe subject to a 25% restocking fee (does not apply if the tree is being returned because it suffered severe damaged during transit).

In case we request that you return the tree to us, please follow the steps below to start a return process...
After you have submitted (service@everglades.farm) pictures of the entire box and pictures of the entire plant, the return process is as follows:

We send by email a UPS return label
You pack the tree in the original box or a similar box
stick the label outside the box
Take the box to a UPS pickup location, like the UPS Store
We receive the tree in a few days
We issue the refund or send you a replacement tree

Our liability will not be greater than the cost paid for the order, under any circumstance.

Updated on: 11/11/2021

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