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Questions about delivery of your order.
Do you offer pickup?
To place an order for pickup. Please follow the steps below... You can place the order during your visit You can pay with cash or credit cards If you have any concerns, please send an email to: firstname.lastname@example.org (please include your order number) You may also c
Tree arrived in bad condition or damaged
Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below within 48 hours of receiving the tree. Take pictures of the tree and the outside of the box
When can I expect to receive my tree?
Time to get your tree ready for shipping: 2-3 business days Transit time or traveling time: 1-7 days, including weekends Average total time for delivery to Florida: (2-3 days) Average total time for delivery to West Coast: (7 days) Average total time for delivery to contiguous United States: (3-6 days) Typically you will receive a shipping confirmation with a tracking number the day before the tree is shipped. Please see below the average estimated transit time, using FedEx
Missing Trees. I only received a partial delivery
You ordered several trees in the same order and you have received a partial delivery. In most cases our trees are shipped separately. And they may or may not ship the same day. Also, the carrier we use may or may not deliver the trees in the same delivery attempt. This is normal. Please refer to your tracking numbers to obtain tracking details for the trees that have not yet been delivered.
Can I request my tree to be delivered at a specific date?
Hello. We do not offer delivery service for specific dates or occasions. We cannot guarantee that your tree can be delivered on a specific date, For example, for Mother's Day or for Valentine's Day. It usually takes 1-3 business days to get your order ready for shipping. Plus the shipping (transit) time, which could be from 1 to 7 days on average, depending on the destination. We ship our trees from Homestead (Miami), Florida. Below the Average estimated delivery time for the tree to arrive
I received the incorrect tree
We have internal controls to ensure we ship the correct tree with every order we process. However, the trees are handled by humans in the nursery and in the packing area, and a mistake is possible. If you feel you receive the incorrect tree, please follow the steps below... Take a picture of the tree Take a picture of the yellow tag of the tree (some trees do not have a tag) Take note of your order number Send an email to the address: email@example.com, includ
Did not receive my tree. Tracking shows delivered.
In the case that your tracking confirmation shows your tree as delivered, and you have not received your tree. We ask you to call the carrier (usually FedEx) 800-463-3339 immediately and request to verify the delivery of your package. As per our terms of service, we are not responsible for stolen trees. However you have the option of filing an insurance claim with the carrier. To file a claim with FedEx for a lost or stolen tree, please visit the link https://www.fedex.com/en-us/cu
Tree did not arrive in the day it was expected
The carriers provide an estimated day of delivery. However, it is only an estimate. Your tree may be schedule to be delivered on a specific date, but it is not uncommon for the carriers to have delays at their hubs, and your delivery date is pushed back a few days. We are aware of this common occurrence, and we pack our trees to keep the moisture for extended periods of time. If you need more detail information please visit the web site of the carrier company and enter the tracking number in que